Related pages
1. Introduction
Welcome to f333. We are one of Bangladesh's leading online gaming platforms, and protecting the privacy of every member is our top priority. This Privacy Policy clearly explains what personal information f333 collects, how it is used, and what steps are taken to keep your data safe.
By creating an account or using our services on f333, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering. We believe transparency is the foundation of trust — so there are no hidden terms or complex legal language here.
f333 treats your personal data as an asset — not a product. Your information is never sold to any third party.
This Privacy Policy applies to all f333 services, including the website, mobile app, slots, Live Casino, Sports Betting, and customer support channels. It applies whenever you interact with f333 through any channel.
2. What information we collect
F333 only collects information that is genuinely necessary to provide its services. No excessive or unnecessary data is requested. There are three main categories of information collected:
| Types of data | Example | When it is collected |
|---|---|---|
| Identity information | Name, date of birth, NID/passport | During registration and KYC verification |
| Contact information | Mobile number, email address, physical address | At the time of account creation |
| Financial information | BKash/Nagad number, bank account | On deposits and withdrawals |
| Technical information | IP address, device information, browser | Automatically |
| Usage data | Game history, login times, bet amounts | While using the platform |
It is your responsibility to keep the information you provide at registration accurate and up to date. Incorrect details may cause issues with account verification and delay withdrawals.
f333 will never ask for your password, OTP, or card number over a call or message. If you receive such a request, it may be a fraud attempt.
3. How your information is used
F333 uses collected data only for specific purposes. Each purpose is clearly outlined below:
- Account creation, management, and identity verification (KYC)
- Processing deposits, withdrawals, and financial transactions
- Providing customer support — for complaints, inquiries, and assistance
- Sending bonuses, promotions, and personalized offers
- Ensuring platform security and preventing fraud
- Fulfilling legal obligations and meeting regulatory requirements
- Improving f333's services and user experience
- Promoting responsible gaming and supporting problem gamblers
f333 never sends your data to advertisers or unrelated third parties for resale.
You can opt out of marketing communications at any time. Promotional messages can be turned off via your account settings or by contacting the support team — however, important account notifications will always be sent.
5. Cookies and tracking technologies
F333's website and app use cookies and similar technologies, primarily to enhance the user experience and ensure the platform functions properly.
- Essential cookies: To maintain login sessions and ensure security — these cannot be disabled
- Performance cookies: Used to monitor site speed and performance
- Preference cookies: To remember your language, game preferences, and settings
- Analytics cookies: Used to understand how the site is used — these can be opted out of
You can manage cookies through your browser settings. However, disabling certain cookies may affect the proper functioning of some f333 services. The mobile app uses device identifiers in a manner similar to cookies.
6. Our data security measures
F333 follows the highest industry standards to protect your data. Our security infrastructure includes:
- 256-bit SSL/TLS encryption — on all data transfers
- End-to-end encryption of financial data and passwords
- Two-factor authentication (2FA) — for account login
- 24-hour server monitoring and intrusion detection system
- Regular third-party security audits and penetration testing
- Physical security and access control at data centers
In the event of a security breach, f333 will notify affected users within 72 hours and take prompt remedial action.
Please keep in mind that no one can guarantee 100% security on the internet. Keep your password strong, never share it with anyone, and avoid logging into your f333 account over public Wi-Fi.
7. How long your information is retained
F333 does not retain your data longer than necessary. Retention periods are determined by the type and purpose of the information:
| Types of data | Retention period |
|---|---|
| Account and identity information | Up to 5 years after account closure |
| Financial transaction records | Minimum 7 years (as required by law) |
| Gaming history | Up to 3 years |
| Support chat records | Up to 2 years |
| Marketing preferences | For as long as the account is active |
Once the retention period expires, data is securely deleted or anonymized. Some data may need to be kept longer due to legal obligations.
8. Your privacy rights
Every f333 member has important rights over their own data. You may exercise these rights at any time:
Right of access
You have the right to know what information f333 holds about you.
Right to rectification
You may request corrections to any inaccurate or incomplete information.
Right to erasure
You may request that your data be deleted under certain circumstances.
Right to restrict processing
You may request that your data no longer be used for certain specific purposes.
Right to portability
You may request a download of a copy of your data.
Right to object
You may object to your data being used for marketing or profiling purposes.
To exercise these rights, contact the f333 support team. Requests will be responded to within 30 days.
9. Protection of minors
F333 is a responsible gaming platform. Our services are strictly for users aged 18 and above. We do not collect personal information from minors, and they are not permitted to open an account.
If it is found that a minor has created an account, f333 will immediately close that account and securely delete all associated data.
Parents are advised to monitor their children's internet use regularly. If you suspect a minor is using f333, please notify the support team immediately.
10. Changes to the Privacy Policy
F333 may update this Privacy Policy from time to time. Revisions may occur as services expand, legal requirements change, or technology evolves.
- You will be notified in advance of any significant changes via email or in-app notification
- Continued use of the site after changes takes effect constitutes acceptance of the updated policy
- The date of the most recent update is always shown at the top of the page
- The support team can provide a copy of any previous version upon request
For any questions or concerns about this Privacy Policy, contact us at [email protected] — we aim to respond within 24 hours.